Terms of Service
Last updated: July 7, 2024
These terms of service (“Terms”) will apply to all instructions we receive to provide services unless we have agreed in writing to specific variations to them.
“We” refer, singly or collectively, to Lexloom Legal FZ LLE, a legal consultancy firm established as a Free Zone Limited Liability Establishment with the Creative City Free Zone Authority, Fujairah, United Arab Emirates, operating under license number 18724/2023, having address at Office 2002, Creative Tower, Fujairah, United Arab Emirates; and / or LexLoom Tax Consultant (Branch of LexLoom Legal FZ LLE) Dubai Branch, registered with the Department of Economic Development (DED) of Dubai, United Arab Emirates, operating under license 1381672, having address at Office 206, Makateb Building, Al Maktoum Road, Port Saeed, Dubai, United Arab Emirates (singly or collectively referred to as “LexLoom Legal & Tax”).
“Us” and “our” refer to Lexloom Legal & Tax with corresponding meaning.
“Client” refers the party who or which instructs us, or on whose behalf we are instructed to provide services.
Reference to the singular includes the plural and vice versa and reference to the masculine includes the feminine and vice versa.
These Terms set out the terms on which we will undertake work for the Client and the basis of the determination of our charges. When combined with any letter of engagement provided by us (the “Letter of Engagement”), if applicable, they collectively constitute the entire contract governing the provision of our services.
Each of us is a separate party and nothing in these Terms shall be taken to indicate that all or some of us together constitute a partnership.
Where two or more of us are instructed in a particular matter for a Client, these Terms shall constitute a separate agreement with each such party, provided always that none of us shall be liable for the acts or omissions of any other party.
All correspondence and communications sent during the provision of services by us under the name of a manager, partner, member, consultant, or employee of our organization shall be regarded as having been sent on behalf of the respective entity for whom the individual works.
The current for of these Terms can be reviewed on our website https://lexloom.ae/terms-of-service/
We reserve the right to amend and vary these Terms from time to time, including during the provision of our services to a Client, without the prior consent of that Client. It is the responsibility of the client to periodically check the Terms in the link above for any updates. The Client shall be bound by any such amendment or variation once a copy of the revised document is provided to them in writing. These Terms may be updated without prior notice to the Client, and the client’s continued use of our services implies acceptance of any future revisions to the terms of service.
Where we act for the Client on more than one matter, we shall not be required to provide these terms to the Client in respect of each new matter.
If the Client consists of multiple persons, each individual agrees to be jointly and severally liable for all liabilities of the Client under these Terms. Therefore, we are entitled to recover the full amount of our fees and costs from any one or more of these individuals. It is clarified that this provision does not permit double recovery.
If we are instructed by or on behalf of a Client acting as a trustee of a trust, whether expressly stated or not, the Client, in its personal capacity, agrees to pay all our fees and costs that remain unpaid by the trust.
Instructions given by or on behalf of a Client may be accepted by any of us. We will be entitled to assume, unless and until advised to the contrary, that whoever gives us instructions has authority to do so.
We usually require a Client to give or confirm instructions to us in writing. Where we set out our understanding of the work that we are required to undertake, whether in a letter of engagement or in our preliminary advice or otherwise, the Client should contact us immediately should the Client disagree with our understanding.
We are not liable for any loss or damage or costs or expenses that the Client may suffer or incur as a result of the inaccuracy or incomplete nature of instructions that the Client gives us or that are purportedly given by or on behalf of the Client.
Our services will be provided in the utmost good faith. All lawful and reasonable instructions will be carried out diligently, promptly and with reasonable skill and care.
In the event of a seriously disruptive event occurring at any of our offices or to our systems, we shall endeavor to restore our service as soon as possible. In such event there is likely to be some effect upon our service levels. We cannot accept responsibility for any delay caused by such disruption or for any other consequences beyond our reasonable control.
LexLoom Legal FZ LLE operates as a Legal Consultancy within the regulatory framework established by the Creative City Free Zone, Fujairah, United Arab Emirates. LexLoom Tax Consultant (Branch of LexLoom Legal FZ LLE) Dubai Branch operates as a Tax Consultancy within the regulatory framework established by the Department of Economic Development (DED) of Dubai, United Arab Emirates. Both entities strictly adhere to their respective regulations, guidelines, and obligations
Unless expressly stated otherwise in writing, no opinion or advice provided by us, whether communicated orally or in writing, concerning laws outside the United Arab Emirates, or pertaining to areas such as auditing, insurance, management, valuation, marketing, auctioneering, estate agency, banking, finance, or investment, should be relied upon by the Client. Any advice provided by LexLoom Legal & Tax concerning international taxation is of a general nature and is intended to offer preliminary guidance and should be thoroughly reviewed and confirmed by competent professionals, such as lawyers or tax advisors, who are knowledgeable about the specific jurisdictions to which the advice pertains.
We reserve the right not to accept instructions in respect of any matter, or to decline to continue to act further, on the grounds of conflict of interest or otherwise, as to which our determination shall be final.
A “conflict of interest” arises when our obligations to act in the best interests of two or more Clients, including former Clients in certain circumstances, conflict or there is a significant risk of conflict in relation to the same or related matters, or when the interests of any Client conflict or may significantly conflict with our own interests. In accordance with applicable laws and rules, we may, under certain circumstances, represent the Client even in the presence of a conflict of interest. If such a situation arises, we will notify the Client and seek their consent before proceeding. If consent is granted, we may proceed with the representation despite the conflict of interest.
The Client acknowledges that, unless there is a conflict of interest, we may act for any person on any matter including any matter that may be adverse to the interests of the Client and/or any related party and the Client expressly waives any right to request us not to act, or to cease acting, in those circumstances.
Client acknowledges that we cannot guarantee a particular result or outcome of the Client’s matter, although we may offer an opinion about the possible result or outcome. We accept no responsibility or liability in the event the outcome of the Client’s matter is different than any opinion we offered about the possible result or outcome.
We are committed to combatting money laundering and the financing of terrorism and apply certain measures designed to combat money laundering and the financing of terrorism. These measures include, but are not limited to, Client identification procedures. Prior to the acceptance of instructions, or during the course of a matter, we will ask the Client to provide appropriate information and evidence to confirm the Client’s identity including, if applicable, the identity of anyone on whose behalf the Client is acting, whether as introducer, intermediary, trustee or otherwise. If the Client is a corporate or other entity we may also seek evidence as to the identity of the beneficial owner(s) and controller(s) of the entity. We may also seek information about other matters including source of funds.
The Client is required to immediately notify us of any material changes in the beneficial ownership or control of the Client, of any change in its operational activities, and of any change in the usual residential, business, correspondence or email addresses, or in contact telephone or facsimile numbers of any of the directors, shareholders or general partner(s) of the Client.
Where there is a material change in the beneficial ownership or control of the Client, the Client will provide us with such additional information as we may reasonably require in order for us to meet our obligations.
If we are not provided with such information as we reasonably require enabling us to meet our obligations, we may decline the instructions, cease to act for the Client pending provision of such information or terminate our contract with the Client.
Client acknowledges and confirms that all funds with which our fees and costs are paid are derived exclusively from legitimate sources or enterprises or activities, and that the funds were not derived in whole or in part, directly or indirectly from any illegal or illicit enterprise or activity, or derived from any otherwise legal and legitimate investment, account or activities into which such illegal or illicit proceeds were deposited or invested.
We are committed to acting professionally, fairly and with integrity in all our business dealings and relationships and we do not tolerate bribery and corruption of any sort.
Where we are aware of or suspect the occurrence of any bribery or corruption in connection with the Client or any matter on which we act for the Client, we may decline the Client’s instructions or terminate our contract with the Client at our discretion.
We shall not use any personal data or privileged or confidential information relating to the Client or to any matter handled by us on the Client’s behalf (“Information”), unless and except if (i) it is for the purposes of performing our obligations under these Terms, (ii) such use is permitted under these Terms, (iii) we otherwise have the Client’s prior written consent to do so, (iv) we consider it appropriate in the proper conduct of the matter, (vi) such Information is already in the public domain, or (v) we are required or permitted to do so by law, or by a governmental, judicial, or regulatory authority.
We may collect, use and process Information for or in connection with, amongst other things (i) the provision of our services to the Client and any purpose ancillary to the provision of our services, including, without limitation, performing appropriate anti-money laundering and/or financing of terrorism procedures, undertaking conflict of interest checks, archiving, Client and matter management, and/or (ii) otherwise in connection with our business, including, without limitation in connection with marketing, business development, know how, credit control and debt management, analysis of our business and generation of internal reports and accounts and assessment of legal and financial risks to our business.
We may disclose Information to (i) our associated offices in other jurisdictions, which may be an entity that is distinct from the entity which the Client has instructed, (ii) credit reference or fraud prevention agencies, which may retain a record of the Information disclosed to it, (iii) other professional advisers instructed by or on behalf of the Client, (iv) service providers that provide services to us, including, without limitation, our insurers, auditors and advisers and providers of telecommunications and computing facilities, (v) individuals within the Client’s organization, and members of the Client’s group, if any, and (vi) to third parties for marketing purposes and/or business development purposes where specifically permitted under these Terms or where the Client has provided prior written authorization for such disclosure. We shall not, however, disclose personal data to any third party or allow any third party to use such data other than pursuant to the conditions stated in this clause.
Prior to disclosing or authorizing the disclosure of any Information to us, the Client shall ensure that it has a lawful basis to make or authorize such disclosure to us. For the purposes of this clause, “lawful basis” may include, amongst other things, but is not limited to obtaining all and any necessary consents in order to enable the lawful processing of the personal data, and for ensuring that a record of any such consents is maintained. Should any relevant consent be revoked by a data subject (i) the Client shall promptly communicate the fact of such revocation to us, and (ii) we shall not be liable for any additional costs, claims or expenses arising from any disruption or delay to any of our services as a result of the withdrawal of such consent.
The Client shall comply in all respects with all the Data Protection Laws which are applicable to it in performing its obligations under or pursuant to these Terms and in connection with the work we undertake for the Client and shall, in particular, and shall ensure that its directors, employees, agents and affiliates shall, (i) comply with applicable Data Protection Laws in relation to any personal data that is processed by us in connection with the work we undertake for the Client, and (ii) where required, bring the Privacy Policy to the attention of any data subjects on whose behalf or account the Client may act or whose personal data will be disclosed to any person by virtue of the work we undertake for the Client, including any of the Client’s directors, employees, agents, affiliates, advisers, representatives, office holders, or beneficial owners.
We reserve the right, to be exercised by us in our absolute discretion, not to disclose to the Client any Information relating to any person other than the Client that we receive.
From time to time, we may refer to refer to the Client as “our Client” in publications or other marketing material. Additionally, we may reference matters on which we have acted for the Client, provided we reasonably consider such matters to be in the public domain or not of a confidential nature. Unless the Client advises us otherwise in writing, either generally or in relation to any particular matter, the Client consents to this.
One of our professionals will always be in overall charge of the Client’s matter, and the Client will be informed of the identity of the professional responsible for Client’s matter. Work may be entrusted to another of our professionals or to one or more members of staff in order to ensure that it is dealt with more expertly, efficiently or economically, or as a result of our business requirements or staff absences. We try to maintain continuity in respect of the persons dealing with the work, but if we consider it appropriate to change, or cannot reasonably avoid changing, the people involved, we reserve the right to do so and shall notify the Client promptly of such change.
If we are responsible for the selection and engagement of counsel, experts, agents, lawyers, accountants, tax advisors or other professional persons to provide advice or assistance, or to act on the Client’s behalf, such counsel, experts, agents, lawyers or other persons will be engaged directly by the Client, unless otherwise agreed in writing, and the Client will be responsible for their charges, in addition to our own. We shall not be responsible for any act or omission of such counsel, experts, agents, lawyers, accountants, tax advisors or other persons.
In the event we recommend any third party, we assume no responsibility or liability for any act or omission of said third party and we are not responsible for refunding or otherwise financially compensating Client for any fees, damages, losses, or other financial harm suffered by the Client as a result of doing business with the third party.
Our performance of services relies on the Client providing us with necessary information and assistance in a timely manner. It is the Client’s responsibility to promptly provide any instructions required for the progress of the matter. The Client must notify us immediately of any changes to contact details, circumstances affecting the matter, or material changes in instructions.
Unless otherwise specified by the Client, communication may occur via telephone, post, facsimile, or email. However, we are not liable for any communication delays, misdirections, interceptions, losses, or unauthorized actions concerning emails or other forms of communication, including the impact of email attachments or viruses.
We reserve the right to monitor all emails sent to or from us for compliance with internal policies and business protection. Emails unrelated to official business are neither given nor endorsed by us.
Upon request, we will establish an agreed-upon reporting method for updating the Client on matter progress. Additionally, the Client is entitled to a progress report from the assigned professional promptly upon request.
Our fees are determined initially based on hourly rates, scale fees, or mutually agreed fee levels. Team members will provide services at hourly rates aligned with their experience and seniority. Detailed information regarding hourly rates for all staff members is available upon request.
For work that is complex, urgent, significant in importance, or involves high monetary values, we reserve the right to adjust the hourly rate accordingly. Additional charges may also apply for exceptional secretarial, or support services provided outside regular office hours.
In the United Arab Emirates, Value Added Tax (“VAT”) at a rate of 5% is applicable to services provided to resident individuals and entities. Any applicable VAT will be clearly indicated on invoices. We reserve the right to seek reimbursement from the Client for any VAT we are required to pay if we have issued an invoice without charging VAT.
Upon request, we provide estimates of likely fees and costs. These are subject to revision and do not constitute a commitment to carry out the work at the estimated fee. Fee quotations represent proposals for specified work at a stated fee, detailing the scope of work and underlying assumptions.
The Client is responsible for costs incurred on their behalf, including counsels’, experts’, agents’, and lawyers’ fees, among others. Costs may be invoiced as they arise or afterward. Significant or unusual payments to third parties are normally forwarded to the Client for direct payment or covered by a payment on account.
Clients may inquire about fees incurred at any time, and we will promptly provide this information. Annually in December, we review our hourly rates and notify Clients in writing of any changes before they take effect or promptly after such changes.
We may issue invoices for work performed and costs incurred at our discretion. Typically, invoices are generated monthly for extended projects. However, costs not included in the current invoice period but notified to us later will be invoiced separately. Payment for fees and costs is expected upon receipt of our invoice, unless mutually agreed otherwise in writing. Any funds received from the Client will be applied to settle outstanding invoices chronologically.
In the event of delayed payment, we reserve the right to recover any currency exchange losses incurred. Initial payments may be required from the Client to cover anticipated fees and costs. Additional payments may be requested during the course of the matter to ensure adequate funds are maintained for anticipated work. Unused funds held on behalf of the Client will be forfeited one year from the date of our last service.
Fees paid on a scale or fixed fee basis are non-refundable upon receipt, unless stated otherwise. Should a refund be required by law or due to mutual agreement, the principles of Quantum Meruit will apply to determine the amount eligible for refund, capped at the scale or fixed fee paid by the Client.
Unpaid invoices may be settled using funds held by us or by charging the Client’s credit card on file. However, if an invoice is disputed, the Client must notify us within 10 days in writing, specifying the grounds of dispute. Any undisputed portion of the invoice will be settled promptly.
The Client is ultimately responsible for settling our fees and costs, unless expressly waived in writing. Agreements to invoice third parties or acknowledgment of insurance coverage do not absolve the Client of this responsibility.
Failure to make requested payments or timely settlement of fees and costs may result in us ceasing our services or terminating our contract with the Client.
Funds transfers to us should be made via telegraphic transfer, with the matter and invoice number included for reference. We will provide account details upon request. Notification to our Client Relations staff is advised when sending funds, facilitating proper allocation. Any bank charges incurred due to currency conversion or incorrect transfer details will be borne by the Client. We are not liable for misallocated funds without clear reference to the matter or invoice number.
Any monies retained in our account, whether held (i) on account of our fees or costs, (ii) or howsoever otherwise held, are or will be placed with a licensed banking institution in the jurisdiction in which such banking institution is located.
In addition to payments received on account, whenever we hold funds that are due to the Client in any matter, we reserve the right, to deduct amounts due to us relating to that matter or to any other of the Client’s matters out of such funds.
Our invoices are payable upon presentation. We reserve the right to charge interest on unpaid invoices, compounded quarterly from the date of issuance until payment, with interest accruing daily at the highest rate permitted under the laws governing the issuer’s jurisdiction.
Our aggregate liability, whether in contract, tort (including negligence), under statute, or otherwise, for any loss suffered by the Client or any other person arising from or in connection with our services, including direct, indirect, or consequential loss, such as loss of business or profits, shall be limited to the total amount of fees paid to us by the Client for the services rendered in connection with the matter giving rise to the liability. This limitation shall constitute the exclusive remedy.
Neither the Client nor any other person may bring any claim against our employees, members, partners, consultants, shareholders, managers, directors, or officers for any loss arising from or in connection with our services, even in cases of negligence.
Any claim for loss arising from or in connection with our services, whether in contract, tort (including negligence), under statute, or otherwise, must be brought within three years of the date the services were delivered or terminated, whichever is earlier. This time limitation applies from the date the earliest cause of action accrued. A claim is considered made when court or dispute resolution proceedings are served on us.
These Terms do not limit or exclude any liability that cannot lawfully be limited or excluded, including liability for fraud or fraudulent misrepresentation.
In the event of a bona fide dispute regarding our fees and/or costs, or a complaint about our services, we will endeavor to resolve the matter to the satisfaction of both parties. The Client should inform the professional handling the matter of the grounds for disputing the fees or costs, or detail the nature of the complaint. We will make every effort to promptly address and resolve such disputes or complaints. If resolution cannot be achieved within a reasonable period with the assigned partner, the Client may contact LexLoom Legal & Tax Managing Partner.
Any advice, memorandum, or report provided to the Client is solely intended for the specific context of the Client’s instructions and for their use only. The Client agrees not to rely on such materials outside of this context or to disclose them to any third party without our prior written consent. We assume no responsibility and accept no liability for any claims made by third parties who rely on such materials unless expressly agreed otherwise in writing.
We reserve copyright and intellectual property rights in all documentation, drafting, or advice provided to the Client. The Client may only use these materials for the specific purposes for which they were provided and must not duplicate, modify, or allow third-party use without our prior written consent, except as otherwise agreed.
The Client undertakes to indemnify and hold us harmless against all actions, claims, damages, costs, and liabilities arising from any breach of these terms to the fullest extent permitted by law.
We generally continue to act on any matter until its completion once we accept instructions. However, the Client reserves the right to terminate our contract at any time by providing written notice to the professional handling the matter. Similarly, we may terminate the contract by providing written notice to the Client, typically only in accordance with these Terms or if a conflict of interest arises.
Upon cessation of our representation, whether initiated by the Client or us, and subject to any applicable laws or rules:
(i) Our duty of care to the Client under the contract or any other legal provision ceases.
(ii) We are entitled to recover all fees and costs incurred up to and following the cessation, including those associated with concluding the matter or transferring files to another adviser.
(iii) We bear no liability or responsibility for any consequences resulting from the cessation.
In the event that any provision of these Terms is deemed prohibited or unenforceable under the laws of a particular jurisdiction, thereby impacting the performance or enforceability of these Terms within that jurisdiction, said provision shall be deemed ineffective to the extent of such prohibition or unenforceability. However, such invalidity or unenforceability shall not render void the remaining provisions of these Terms, nor shall it impair the validity or enforceability of said provision in any other jurisdiction.
We reserve the right to retain all documentation generated during the course of any matter for which we have been engaged, including after termination thereof, until all fees and costs are paid in full.
Upon the Client’s request and upon settlement of all fees and costs, we shall furnish the Client with originals or, upon request and payment of a prescribed fee, copies of any documentation held or controlled by us.
All Client documentation, whether physical or electronic, shall be managed and disposed of in accordance with our prevailing policy. Currently, our policy mandates a minimum retention period of 6 years for Client documents. Documents deemed unnecessary for physical retention shall be preserved solely in electronic form.
While we undertake to retain documentation as outlined above, we assume no liability for any loss, destruction, or damage to such documents or files, irrespective of the cause.
Unless otherwise agreed by us, we shall be under no obligation to advise the Client or undertake any investigations as to any developments or factual matters that might affect the Client’s affairs generally or, after completion of any matter on which we accept instructions, any developments or factual matters related to or that might affect that matter.
These Terms are governed by the United Arab Emirates law. The Client agrees to submit to the exclusive jurisdiction of the Dubai Courts, United Arab Emirates, to settle any dispute that arises out of or in connection with these Terms as they relate to the provisions of services by LexLoom Legal & Tax.
Notwithstanding the above, LexLoom Legal & Tax reserves the right to bring its claim before the Courts of the Client’s domicile or any other competent Court should it not make use of the clause provided for in the previous paragraph.